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The 8 Biggest Consumer And Customer Experience Trends In 2022
2022년 가장 큰 소비자 및 고객 경험 트렌드 8가지
출처: Forbes|
호텔분석Forbes
포브스-2022년 고객경험 트렌드
Trend 1: Channel digitization and expansion
Trend 2: The cognification of products and services
Trend 3: Micro-moments and personalization
Trend 4: Subscription and servitization
Trend 5: Cutting out the middleman
Trend 6: From B2C to “all to all”
Trend 7: More immersive experiences
Trend 8: Conscious consumption