Top 5 Customer Experience Trends For 2022

포브스-2022년 고객들의 기대 트렌드

1. Ecommerce Booms and Evolves—Customers Are Buying More Through WhatsApp and Other Channels

2. Instant Gratification—Online Customers Want A Response Within 5 Minutes or Less

3. Earth Talk—Customers Want To Know Environmental Impact Of What They’re Buying

4. Experience Economy Booms—Moving Beyond Products to Services

5. Bots Help Staffing Shortages—Robots Taking Over Human Tasks