8 Customer-Experience-Related Predictions For 2022

2022년 고객경험 관련 예측

1. Customer behaviors, habits and priorities will continue to evolve

2. Privacy and data concerns will force brands to rethink their approach to loyalty and personalization

3. A great employee experience will be the leading indicator of business success in 2022

4. The innovation, socialization and collaboration (ISC) hub emerges

5. Brands will invest more than ever in the “front line” employee experience

6. They should also sort out their messy middles too

7. The ROI pressure on customer experience and digital transformation initiatives returns

8. Expect industry consolidation to accelerate and reach into the contact center as a service (CCaaS) market