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Quality of Sleep is Significant Opportunity for North American Hotels, J.D. Power Finds
북미호텔수면품질이높은고객만족도와충성도에중요한기회제공
출처: JDpower|
호텔동향JDpower미국JDPower호텔수면품질고객만족고객경험CX충성도브랜드숙박리츠칼튼하드락호텔베스트웨스턴프리미어드루리호텔윙게이트바이윈덤마이크로텔바이윈덤북미분석시장조사데이터컨설팅여행레저
북미 JD파워 호텔 부문 결과
-Luxury: The Ritz-Carlton (for a fifth consecutive year)
-Upper Upscale: Hard Rock Hotel
-Upscale: Best Western Premier
-Upper Midscale: Drury Hotels (for a 14th consecutive year)
-Midscale: Wingate by Wyndham (for a fifth consecutive year)
-Economy: Microtel by Wyndham (for a second consecutive year)