Developing Strategy for New Customer Expectations

MIT-새로운 고객 기대를 위한 개발 전략-기존의 예상과 실제

고객에 대한 기존의 가정

1.Customers want the human touch.

2.In person is better than digital.

3.People won’t pay full price for a digital version of a product/service.

4.Pandemic-era service restrictions are only temporary.

5.The old way was the right way.