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2022년 가장 큰 소비자 및 고객 경험 트렌드 8가지
The 8 Biggest Consumer And Customer Experience Trends In 2022
포브스-2022년 고객경험 트렌드
Trend 1: Channel digitization and expansion Trend 2: The cognification of products and services Trend 3: Micro-moments and personalization Trend 4: Subscription and servitization Trend 5: Cutting out the middleman Trend 6: From B2C to “all to all” Trend 7: More immersive experiences Trend 8: Conscious consumption