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University in Osaka aims to hone hotel staff with omotenashi to serve Japan's foreign guests

Management of online workplace reviews key to hiring

Hoteliers navigate new tech to communicate with staff

Smarter call-center coaching for the digital world

Trajectory of hospitality and travel tech: Three essential points for vendor success

Death of the concierge? Hotel staff threaten strike after Alexa devices installed in rooms

Hotel Workers Fret Over a New Rival: Alexa at the Front Desk

Hilton’s new in-app guide offers tips from hotel employees

Major Hotels Will Give Panic Buttons to Staff to Help Protect Them From Harassment and Assault

Marriott International to Provide Personal Alert Devices for Housekeepers and Other Hotel Associates Across the US and Canada

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