HDV Insights

Bye-bye, buffets. Hello, plexiglass: How coronavirus is changing hotels

"특급호텔 맞나?" 남산 하얏트호텔, 포크·접시 요청하면 '유료'

‘People Are Getting in Planes’: The Travel Business Is Picking Up

COVID-19 Consumer Sentiment Snapshot

호텔방 텅텅 빈다는데…발길 끊이지 않는 '50만원' 명품호텔

Trump administration orders Marriott to cease Cuba hotel business

Setting customer service goals: 4 steps to excellence

Hotels count the cost of updating hygiene protocols

How to measure service excellence? 6 KPIs

Leading Travel Industry Leaders form European COVID Travel Alliance

BCD Survey: Airport, Cabin Sanitization Business Travelers' Top Concern

Is travel safe? We interviewed experts on risks associated with flying, booking hotels or Airbnbs, renting cars, and more, plus ideas on safe vacations during COVID-19