HDV Insights

The six principles of personalization for hotel websites

How to help today’s impatient customers on every step of the purchase journey

Customer expectations are changing. Here are 3 ways brands can keep up

Poor support, lack of integration top list of hoteliers’ gripes about PMS

Bots, bottled water and search - a varied snapshot of industry issues in 2018

Expedia Brings Voice Bookings, Cancellations and Rewards to Google Assistant

Hotels are right to be obsessed with direct bookings

Why hotels should take cues from home-sharing, stop "obsession with direct booking"

Back in the offline world, part 4: High-tech versus high-touch hotels

TripAdvisor plots social network, goes all-in on personalization

TUI Group acquires tours and activities online agency Musement

Hilton’s new in-app guide offers tips from hotel employees