HDV Insights

Now boarding: Faces, places, and trends shaping tourism in 2024

The state of AI in early 2024: Gen AI adoption spikes and starts to generate value

An update on US consumer sentiment: Are consumers on the cusp of a shift?

Five bold moves to quickly transform your organization’s culture

What’s new in consumer wellness trends?

Increasing your return on talent: The moves and metrics that matter

What is AI (artificial intelligence)?

What is artificial general intelligence (AGI)?

How the world’s best hotels deliver exceptional customer experience

Better together: Process and task mining, a powerful AI combo

McKinsey and Celonis bring the power of process mining to business transformations

Where is customer care in 2024?