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The rise of connected trips, blurred lines between leisure and business travel, and an accelerated pace of change – survey results indicate how travel is different post-recovery

서비스 로봇의 성별과 의인화가 고객 만족에 미치는 영향을 분석한 결과, 로봇이 의인화되어 여성으로 인식될 때 고객 만족도가 유의미하게 상승하는 것으로 나타났습니다. 이는 서비스 로봇 설계 시 성별 인식과 의인화 수준을 고려해야 함을 시사합니다.

Hotels Are Offering “Sleep Experiences” Now. What Does It Even Mean?

CDP vs. CRM – What’s the difference and how can the two work together

Customer Service vs. Customer Experience: Key differences

SUSTAINING VS. DISRUPTIVE INNOVATION: WHAT'S THE DIFFERENCE?

Offline Context Affects Online Reviews: The Effect of Post-Consumption Weather

Call center vs. contact center: What's the difference?

Ace Hotel Chicago to Close in Late January After $63 Million Sale

Tokyo hotel offers meals to guests shielded under lanterns

This hotel in Japan was designed so that every room has a different color combination

Holiday travel will look different this year. Here’s how marketers can be ready