HDV Insights

Keeping Customer Service Human-Centered in an AI World

Skift Megatrends 2026 - 15. Q&A: Asia’s Luxury Resurgence Realigns the Global Travel Order

How People Around the World View AI More are concerned than excited about its use, and more trust their own country and the EU to regulate it than trust the U.S. or China

How Americans View AI and Its Impact on People and Society

US FAMILY TRAVEL SURVEY 2025

AI summaries cause ‘devastating’ drop in audiences, online news media told

Google users are less likely to click on links when an AI summary appears in the results

Google users are less likely to click on links when an AI summary appears in the results

What Web Browsing Data Tells Us About How AI Appears Online

How GenAI Will Transform The Contact Center

For the hotel industry, business travel is back, but it’s not as usual

What Millennials, Gen Z, Gen X and Baby Boomers Tell Us About Travel in the Year Ahead