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Gen X Enters Their Wonder Years With More Money and Strong Loyalties

What’s in a Hotel Booking?

Why Personalize? So Customers Find It Easier to Buy

Making the Most of Nonpersonalized Email

Daily Social Media Users Both “Like” and Buy From Brands

Consumers Want Deals. Here’s How to Attract Them

Expedia replaces CEO and CFO in leadership shakeup

Travel Industry Apps and Websites Continue to Play Catch-Up with Digital Leaders in Other Industries, J.D. Power Finds

‘미국의 호텔왕’ 윌리엄 배런 힐튼 별세

Avoiding the Pitfalls of Customer Participation

5 things to know: 3 September 2019 - Singapore hotels see boost from Hong Kong turmoil