HDV Insights

AI 시대 호텔 고객 서비스는 직원을 대체하기보다 인간 중심의 서비스를 강화하는 데 집중해야 합니다. AI가 단순 업무를 처리하여 호텔리어는 고객과의 감정적 연결과 가치 창출에 집중하며, 이를 위해 통합된 데이터와 새로운 평가 지표, 조직 문화 혁신이 필수적입니다.

RFP reset: how travel managers are reinventing TMC sourcing

AI books the trip. The hotel gets a fax. The corporate travel workflow is getting a major upgrade — just not for the property at the end of it

Beyond the RFP — How independent hotels reach the high-value leisure traveler

Rising Travel Prices Amid Iran War Bother Even the Rich

Prices of Greener Jet Fuel Rise With Oil Shock, Leaving Airlines Exposed

CRITEO 2026 COMMERCE & AI TREND REPORT

French hotel chain Accor shares fall after Grizzly short seller report

China’s Small-City Boom Gets Results For H World

What does ‘AI-native’ really mean in travel?

Hilton, Marriott, IHG, Accor, Wyndham: Asia Travel Booming Despite China’s Slow Recovery

Two operational priorities that define AI success