HDV Insights

Playing favorites: What Makes a Go-To Brand in Travel, and Why Do Customers Stray?

How AI is bringing airline-style pricing to hotels — and what it means for you

Loyalty in Travel: Losing the Plot?

More Clarity, More Experiences: What’s Next for Hotel Loyalty

The Prosperity Paradox: Transforming Luxury’s Greatest Opportunity into Competitive Advantage

The state of AI in 2025: Agents, innovation, and transformation

THE LOYALTY VALUE PLAYBOOK: Redemption Experience and Cash Spend as the New Benchmarks for Customer Growth

Beyond points: Rethinking loyalty and brand consistency: Phocuswright Research Insights

Message received: WhatsApp’s role in travel industry

Business Travel Optimism Rebounds as Evolving Patterns, Policies and Technologies Shape the Industry, According to Latest GBTA Poll

For Hotel Owners Loyalty Program Benefits and Costs Continue to Rise

Hotels that don’t lean into agentic hotel distribution will become invisible to travelers. Here’s how to stay seen.