HDV Insights

어도비 보고서는 생성형 AI와 개인화를 활용하여 디지털 고객 경험을 혁신하는 방법을 제시합니다. 특히, 고객 경험 여정의 시작 단계가 전체적인 만족도와 성과에 결정적인 영향을 미치므로, 이 초기 단계에 대한 전략적 접근이 중요하다고 강조합니다.

CX Horizons: The Big Ideas Defining the Future of Customer and Employee Experience

Improve your hotel guest experience with personalized hospitality

What Millennials, Gen Z, Gen X and Baby Boomers Tell Us About Travel in the Year Ahead

Helping Driving Greater Loyalty and Growth_Activate Personalization at Scale and Data Monerization

Trip.com unveils TripGenie, its next-gen AI travel assistant focusing on personalisation

Personalization and Identity: Identifying and Understanding Your Real Customer

What is personalization?

The Hotels Network Unveils New AI Assistant Leveraging ChatGPT

HotelPlanner Integrates ChatGPT into its Loyalty Program

Hilton Tests New Ways to Increasingly Personalize Guest Bookings