HDV Insights

Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time

New Study: Customer Service in the Age of Artificial Intelligence

Moxy Hotels Launches First-Of-Its-Kind A.S.M.R. Bedtime Story Videos Exclusively For Guests Of The New Moxy NYC Chelsea

HAVE PHONE, WILL TRAVEL: A LOOK AT HOW LATIN AMERICAN TRAVELERS USE THEIR MOBILE DEVICE DURING THE TRAVEL SHOPPING JOURNEY

After tense negotiations, Marriott signs new multiyear deal with Expedia

Rakuten, Booking.com and Expedia raided by Japan's antitrust watchdog over lodging price policy

Is Accor the Next Starwood? What’s Next for Hotel Mergers

Two out of three hotels accidentally leak guests' personal data: Symantec

Radisson execs see Chinese inroads with owner Jin Jiang