HDV Insights

공지사항(2026-04) - 검색은 AI Chat!!

AI 시대 호텔 고객 서비스는 직원을 대체하기보다 인간 중심의 서비스를 강화하는 데 집중해야 합니다. AI가 단순 업무를 처리하여 호텔리어는 고객과의 감정적 연결과 가치 창출에 집중하며, 이를 위해 통합된 데이터와 새로운 평가 지표, 조직 문화 혁신이 필수적입니다.

Travel players weigh approaches to winning AI visibility

Stop Experimenting And Start Scaling Your AI Efforts

The State of Independent Hotels 2026

The Science of Demand: Ads measurement in the AI Era

Beyond the RFP — The SME corporate opportunity independent hotels are missing

Hyatt’s AI Captures Customers Sooner, Improving Sales and Productivity

AI booking push continues, despite OpenAI's strategic shift

From browsing to conversation: AI Infrastructure to compete in the new hotel ecosystem

Hotel booking trends 2026: Are shorter stays and last-minute searches the new normal?

Why Google will win the agentic e-commerce race and what it means for travel

AI books the trip. The hotel gets a fax. The corporate travel workflow is getting a major upgrade — just not for the property at the end of it