HDV Insights

RFP reset: how travel managers are reinventing TMC sourcing

What does ‘AI-native’ really mean in travel?

CREATING PEOPLE ADVANTAGE 2026: Four Power Moves for the CHRO

1. 고급 호텔들, 시니어 레지던스 시장 진출 가속화, 2. 서울, 초럭셔리 호텔 투자 본격화로 '전쟁터' 부상, 3. 호텔업계, '투자 부담 덜고 브랜드만' 위탁운영 경쟁 심화, 4. 롯데호텔, 에셋 라이트 전략 가속화…전문 운영 조직 강화, 5. 서비스 프로퍼티즈 트러스트, 대규모 호텔 포트폴리오 매각 완료

2026 Global Human Capital Trends: From tensions to tipping points: Choosing the human advantage

Hilton President and CEO Chris Nassetta on culture, strategy, and reinvention

AI-First Hotels: Faster to Build, Leaner to Operate, and Richer in Customer Experience

AI is changing travel companies’ hiring mindset

Keeping Customer Service Human-Centered in an AI World

Is Staffing Eroding Customer Experience?

Retail Rewired: How AI Is Reshaping the Retail Business Model

Presence Is The New Luxury