HDV Insights

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How US customers’ attitudes to fintech are shifting during the pandemic

ICO fines Marriott International Inc £18.4million for failing to keep customers’ personal data secure

Boomers Are Slower to Adopt New Technologies, but They’re Likely to Stick with the Ones They Value

The Pandemic Has Driven Boomers to Increase Their Digital Shopping

Expedia Group retires HomeAway, moves customers over to Vrbo

How Travel Has Changed Since The Pandemic — And How It Should Change

Travel and Hospitality Companies Want Customers to See Them Cleaning

Connecting with customers in times of crisis

How restaurants can better assist customers during times of uncertainty

Customers and Employees Need Your Empathy

Customers want more text-based customer support options from brands